FAQ

  • Loading Dock Services

    • How do I know if my loading dock leveler needs repair or replacement in Columbus, OH?
      Signs of wear include slow operation, hydraulic fluid leaks, excessive rust, difficulty aligning with trailers, or visible damage to the platform or lip. If your dock leveler is more than 10 years old and frequently breaks down, it may be time for a replacement. Contact us for more information in Columbus, OH!
    • Are loading dock upgrades worth it for my warehouse or facility in Columbus, OH?
      Definitely! Upgrading your loading dock improves safety, energy efficiency, and productivity. Modern loading dock equipment features better weather sealing, automated vehicle restraints, and higher weight capacities. These upgrades reduce liability and increase the lifespan of your entire dock system. Contact us to get started!
    • How often should my loading dock equipment be serviced in Columbus, OH?
      We recommend routine loading dock maintenance at least once or twice a year, depending on usage. High-traffic facilities may need quarterly inspections to ensure safety compliance and prevent costly breakdowns or loading delays. Contact us to get scheduled in Columbus, OH!

  • Fire Door Repair

    • What type of fire doors do you repair near me?

      We can repair all types of fire doors including:

      • Rolling Doors
      • Steel Doors
      • Overhead Doors
      • Sectional Doors
      • Sliding Doors
      • Swinging Doors

      If you need a fire door repair, contact our team today!

    • How often do fire doors need to be maintained near Columbus, OH?
      Fire doors, like most regular commercial overhead doors, need to be maintained annually (or in some cases more frequently), to make sure your business is always ready for an emergency. Contact our team today to schedule your fire door maintenance service!
    • What are the benefits of fire door inspections?
      Regular fire door inspections help enhance your business safety, secure assets, and provide more evacuation time in emergency situations. Contact us today to schedule your fire door inspection!

  • Fire Door Inspections

    • What are the benefits of fire door inspections?
      Regular inspections enhance safety, secure assets, and provide more evacuation time in emergencies.
    • How often should fire doors be maintained?
      Annual maintenance is recommended to ensure proper functionality in case of emergencies.
    • How long does an inspection take?
      Inspection duration varies based on the issues identified during the process.

  • Commercial overhead door installations

    • How long does a commercial overhead door installation take?
      The timeline for installation can vary depending on the complexity of the door and the site preparation required. Typically, installations take between 1 to 3 days, but our team will provide you with an estimated timeline based on your specific needs. Get in touch today!
    • What types of businesses benefit from commercial overhead doors?
      Commercial overhead doors are ideal for a variety of businesses, including warehouses, factories, distribution centers, retail stores, and service stations. Whether you need security, temperature control, or high-speed access, we have the right solution for your business. Contact our team today!
    • Do you offer emergency commercial door repairs near Columbus, OH?
      Yes! We offer emergency repair services for commercial overhead doors. If your door is damaged or malfunctioning, we can provide prompt repairs to ensure your business remains secure and operational. Call us today!

  • Commercial Overheard Doors

    • How often should I schedule maintenance for my commercial garage door?
      We recommend scheduling preventative maintenance at least twice a year to ensure smooth operation, prevent costly repairs, and extend the lifespan of your garage door.
    • What should I do if my commercial garage door won’t open or close?
      Check for power issues, obstructions in the tracks, or misaligned sensors. If the problem persists, contact our professional technicians for a thorough inspection and repair.
    • How long does it take to repair a commercial overhead garage door?
      Repair times vary depending on the issue, but most common repairs, such as spring or cable replacement, can be completed within a few hours. Emergency services are available for urgent repairs.

  • Garage Door Panel Replacement

    • Can you get the same color and style as my current garage door?
      In most cases, yes, we are able to match the color and style of your current garage door. Through working with major garage door brands like C.H.I., Amarr, and Wayne Dalton, we can source a broad range of products. However, keep in mind that the new garage door panel will be and look brand new, which may stand out against your older garage door panels. That is why you may also want to consider refinishing your overhead door after the panel replacement as well.
    • How quickly can you perform a garage door panel replacement in Columbus, OH?
      Because damaged garage door panels can affect the structural integrity and safety of your overhead door, it’s important to perform a garage door panel replacement quickly. We work closely with our manufacturers to ensure quick lead times so we can have your garage door panel replacement completed quickly. Contact our team today!
    • How do I know if panel replacement or full garage door replacement is best?
      If you only have 1-2 damaged panels, then garage door panel replacement is likely the best choice. However, any more than two damaged panels and the cost of panel replacement may be near the cost of a new door. In this case, we can recommend options for a full garage door replacement.

  • Garage Door Opener Installation

    • How long do garage door openers last?
      We see most garage door openers last 10-15 years depending on how they’re maintained and how frequently they’re used. To extend the life of your opener, schedule annual garage door maintenance!
    • How do I make my garage door quieter?

      If you want a quiet garage door, we recommend upgrading your garage door opener to a belt drive, direct drive, or wall mount opener model. Switching out your current opener for a newer model will grant you a much smoother operation.

      As part of our garage door installation service, we can also help you select an insulated garage door with reduced vibrations and assist with annual garage door maintenance to lubricate grinding or squeaking parts. Not only will these upgrades give you a quiet garage door system, but they will also give you a longer-lasting one.

    • Are garage doors and openers sold together?
      Because garage doors and openers are rated for different levels of use, we do not typically sell them as a package. If you’re looking to upgrade your entire garage door system, we’ll guide you through selecting a new garage door first, then help you find the best-rated opener to reliably lift your new door for a long time.
    • What garage door opener brands do you carry?
      LiftMaster and Genie are our favorite garage door opener brands we install for residential and commercial properties. We have found that they provide consistently durable, long-lasting products for a garage door system. Both brands also include high-tech security features and provide a wide range of drive types and models to choose from so we can find the best solution for your garage door opener installation.

  • Door Opener

    • What are the different types of garage door openers?

      There are three main types of garage door openers: belt drive, chain drive, and wall mount garage door openers. Belt drive openers use a rubber belt that offers smooth and quiet operation. Chain drive garage door openers are the most common and affordable type of opener. They use a chain and operate on a rail and trolley. Wall mount garage door openers are installed on the side of the garage, freeing up overhead space. Wall mount openers are a great choice for heavily insulated garage doors.

      Learn more about our garage door opener installation service!

    • What type of garage door opener is the quietest?
      Belt drive garage door openers operate using a rubber belt which absorbs the vibrations during use, which makes them the quietest type of garage door openers. They also tend to last longer than other openers because of less wear and tear during opening and closing.

  • Spring Repair

    • How do I know if my garage door spring needs to be repaired or replaced?
      If you have a 2-4 inch gap between the coils of your spring or you hear a loud snapping noise from your garage, you likely have a broken garage door spring. In this case, you’ll need a full garage door spring replacement to restore the function of your overhead door. However, if your garage door operates loudly or slowly, you may just need a maintenance appointment to restore your overhead door to its best function.
    • Do garage door springs need maintenance?
      Yes, we recommend scheduling annual garage door maintenance for springs and the entire overhead door system. Because springs are made of metal, they need regular lubrication to prevent friction and rust. Garage door maintenance also ensures you have a quiet and reliable garage door.
    • How long do garage door springs last?
      With proper maintenance, garage door springs should last 8-12 years. You can extend the life of your springs by converting to a torsion spring system and scheduling annual maintenance.

  • Garage Door Repair

    • Can I replace my own garage door springs?
      No, we don’t recommend replacing your own garage door springs! Springs hold a high amount of tension to keep your overhead door in place as it operates. If this tension is released suddenly, the spring can snap back and injure you or damage objects in your garage. It’s always best to call a professional for garage door spring replacement so you can have peace of mind knowing that your garage door is safe and reliable.
    • What is the most common problem with garage doors?
      The most common problem we get calls about is a stuck garage door. Garage doors can get stuck open, closed, or even halfway because of broken springs, out-of-track rollers, or a malfunctioning garage door opener. If your garage door is stuck, contact us to schedule emergency garage door repair!
    • What is the average life of a garage door?
      Most garage doors last 15-30 years, depending on the environment, door construction, and how often the homeowner does maintenance. To get the longest lifespan out of your overhead door, invest in quality products and schedule yearly garage door maintenance.

  • General

    • Are you available on weekends and holidays?
      Yes! Apex Garage Door Services is open 24/7, 365 days a year to assist you in emergency garage door repair!
    • Can I fix my garage door myself?
      While it might be tempting to take on a DIY emergency garage door repair project, it is best to leave the repairs to the professionals. Since garage door systems are so complex, you risk hurting yourself or further damaging your garage door should you attempt to repair it yourself!
    • Do you offer commercial overhead door repair?
      Yes! We offer numerous commercial overhead door services.
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